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MEPCO Helpline Numbers

Facing a power outage or billing discrepancy? Find the official MEPCO complaint numbers and regional office contacts for instant support.

Primary Contacts

Call MEPCO Right Now

24/7 Emergency0800-00118118

Toll-free. For immediate power outages, dangerous electrical faults, transformer failures and unscheduled load shedding complaints.

Call Now
Customer Care0800-63726

Toll-free. For billing disputes, tariff queries, meter reading complaints, load factor issues and service request tracking.

Customer Care
SMS Service8118

Send an SMS to 8118 with your complaint or query. Type your 14-digit reference number and the nature of your problem. MEPCO will respond within 48 hours.

Also text PITC [ref-no] to 8334 or 9990 to get your bill via SMS.
Head Office Contacts

MEPCO Head Office

Khanewal Road, Multan, Punjab, Pakistan

061-9220273

Complaint Cell HQ

Regional complaint cell at MEPCO headquarters.

061-9220314061-9220169

Email — Complaints

For formal written complaints and billing disputes requiring documentation.

complaint@mepco.com.pk

Email — CSC

Customer Service Centre for general queries and new connection inquiries.

cscmultan@mepco.com.pk
Additional Office Numbers
Multan Regional Office
Main Line
061-9210334
Alternate
061-9210389
CSC
061-6784815
GM Office
061-9220217
NEPRA Escalation

If MEPCO fails to resolve your complaint within the prescribed timeframe, escalate to NEPRA Consumer Service Centre:

Helpline
051-9207200
💡 Tips When Calling MEPCO: Have your 14-digit reference number and the registered CNIC ready before calling. Be specific about your complaint category (billing error, meter fault, power outage, new connection). Ask for a complaint reference number at the end of every call for follow-up tracking.

About This Guide

Verified Content
👤
MEPCOBILL.PK Editorial Team
Consumer Utility Researchers, South Punjab

Our team of consumer utility researchers based in Multan has been monitoring MEPCO billing systems, NEPRA tariff changes and consumer rights since 2020. All information on this site is cross-checked against official MEPCO, PITC and NEPRA sources before publication.

Sources: mepco.com.pk · PITC
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